Mal wieder neue Nachrichten von nancy. Ich werde es mal testen, vielleicht haben sie das Problem ja wirklich behoben, und es geht ohne externe decoderbox.
hello friend,
glad to hear from you.
we have checked your pictures, 8 pin connectors for steering wheel control in your car, right? we also have 8 pin adapters which can fit for your connectors, and you don't need to connect key 1 or key 2 cable to signal cable in the car, just connect new cable with adapter to the 8pin connetors, then steering wheel control can work well. we have tested it with new cable, the problem can be solved.
new cable is free, you don't need to pay for anything, and we would like to refund you EUR10 and extend the warranty from 12 months to 24 months as compensation if the problem can be solved, is that ok?
please don't worry, if the problem cannot be solved with new cable (8pin connectors), we will refund you to buy a new canbus decoder, ok?
some other customers solved the problem with new canbus decoder before, that is due to that we found the solutions (produce new cable then test) until this month.
so we really hope you can have a test with new cable, if you are willing to try, new cable can be sent out within today from UK warehouse, it will take 7-12 days to arrive at, this time is ok for you? and we will refund you EUR6 first before shipment.
sorry for all inconvenience and hope you can take our suggestions into your consideration.
looking forward to your early confirmation,
Nancy
